Refunds and Returns Policy
Effective Date: 05.07.2024
At Brazilian Heritage Jewelry, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to help. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
2. Return Process
If you wish to return an item, please follow these steps:
- Contact Us: Email us at [email protected] within 14 days of receiving your item to initiate a return. Please include your order number, the item you wish to return, and the reason for the return.
- Return Authorization: Once your return request is received and approved, we will provide you with a return authorization and instructions on how to send your item back to us.
- Shipping Your Return: Pack your item securely and ship it to the following address:ASP Logistics GmbH
Alfred Delp Str. 13
69190 Walldorf, BW
GermanyPlease ensure that you use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost in transit.
3. Return Shipping Costs
- The customer is responsible for paying the return shipping costs unless the return is due to a defect or error on our part.
- If you are returning an item because it is defective or we made an error, we will cover the return shipping costs.
4. Inspection and Approval
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If your return is approved, we will process your refund or exchange.
5. Refunds
If your return is approved, we will initiate a refund to your original method of payment. The refund will include the cost of the item and any applicable taxes but will exclude any original shipping costs.
- Refund Processing Time: Please allow up to 14 business days for the refund to be processed and credited to your account.
6. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us at [email protected]. We will guide you through the exchange process.
7. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Customized or personalized items
- Items on sale or clearance
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will arrange for a replacement or refund.
9. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
- Email: [email protected]
- Address: Alfred Delp Str. 13, 69190 Walldorf, BW, Germany
We are committed to ensuring a smooth and fair return process. Thank you for shopping with Brazilian Heritage Jewelry.